Orders & support
Refunds and replacements.
Our team can help with an existing purchase, or explain the applicable terms before you pay.
Contact us about your order
Please contact the clinic with your order reference if an item arrives damaged, a payment appears duplicated, or you need help with a cancellation. Never send card details by email or message.
Courses and workshops
Cancellation terms for courses and workshops are described in our Terms & Conditions. Where an intake is rescheduled by us, we will set out your options in writing.
Products
Product-specific shipping and replacement arrangements are confirmed with our team before purchase, so you always know what applies before paying.
Request order support